Promotional products are delivered in accordance with the procedure outlined below.

• Our order confirmation includes an estimated delivery date, but we always try to deliver your order earlier.
• Promotional products are almost always delivered to you by one of the large carriers (usually DHL or DPD). Depending on the country, this may also be a regional carrier. 
• Your promotional product order will delivered from Monday to Friday between 08:30 and 17.00 hours.
• Someone must be present at the delivery address that you have provided to receive the package(s). Unfortunately, we are not always able to provide you with the exact time of the delivery. 

If the order cannot be delivered, a note will be left behind so that you can contact the carrier directly.

Because orders are usually delivered to commercial addresses, deliveries generally take place without any problems. Your order can also be delivered to a private address, but we advise against this. Carriers can sometimes have problems entering residential areas with delivery lorries, or there can be other factors that prevent or cause delays to the delivery of your promotional products. For that reason, we recommend that all orders are always delivered to commercial addresses.

If you have any questions, please contact our sales team.

Related to: Ordering procedure | Shipping costs | Payment options